Returns and Refunds

This policy covers products bought on trippliteservicecanada.com. For a product that fails after it has been in use, see our Warranty page.

Ordered the wrong item

You can return a product you ordered by mistake, or no longer need, within 30 days of delivery if it is:

  • unused and never installed;
  • undamaged and complete, with all accessories and documents;
  • in its original packaging.

You pay the return shipping. We refund the product price once the return passes inspection. The original shipping charge is not refunded.

Defective, dead on arrival or our error

We pay the return shipping and send you a prepaid label when:

  • the product is dead on arrival: it does not power on or does not work on first use;
  • the product develops a defect during normal use within its warranty period;
  • we shipped the wrong product;
  • our product page stated that the product fits your exact UPS model, and it does not.

We then replace the product or refund it, at your choice.

Not accepted as a wrong-item return

  • Products that have been installed, used in production or modified.
  • Products returned damaged, incomplete or without their original packaging and accessories.
  • Items sent back without a Return Authorization (RA) number. These are refused at our receiving dock.

These limits do not affect a claim for a defect that appears during normal use within the warranty period.

How to start a return

  1. Email [email protected] or call 1 (438) 800-0382 with your order number, the product SKU and the reason for the return: the fault you see, or “ordered in error”.
  2. We reply with a Return Authorization (RA) number, the return address and packing instructions.
  3. Pack the product safely, write the RA number on the outside of the box, and ship it as instructed. A wrong-item return needs the original packaging. For a defect claim, we tell you what packaging is required.

Batteries are regulated for transport. Follow our packing instructions, and do not ship a battery that is leaking, swollen or hot: tell us first.

Refunds

We inspect every return. Approved refunds go back to the card used for the order within 5 business days of inspection. Your card issuer may take a few more days to show it.

If a product returned as defective is found to be in working order, we send it back to you at your expense and no refund is issued.

Cancelling an order

You can cancel an order at no charge before it ships. Contact us with your order number. Once it has shipped, the return terms above apply.

Questions

Email: [email protected]
Phone: 1 (438) 800-0382
Toronto, Ontario, Canada