Shipping Policy

UPS Service Canada ships orders within Canada. All prices are in Canadian dollars (CAD), plus applicable taxes.

Where we ship

We ship to street addresses in Canada. We do not ship outside Canada and we do not ship to PO boxes. If checkout cannot show a rate for a remote address, contact us and we will quote the shipping before you order.

Shipping rates

Shipping is calculated at checkout from your address and the weight and size of your order. The rate shown at checkout is the rate you pay. The shipping estimate on each product page uses the same calculation.

Heavy items and freight

Large UPS systems, battery cabinets and other heavy items ship by freight on a pallet. Freight delivery is usually curbside. If your site needs a liftgate, inside delivery or a delivery appointment, contact us before you order so we can include it in the freight quote.

If checkout cannot show a freight rate for your order, contact us and we will quote the freight before anything ships.

When your order ships

We do not publish dispatch or delivery dates. Timing depends on the item and its stock. If you need an item by a certain date, contact us before you order and we will tell you its current status.

If an item is not in stock after you order, we tell you by email. You can wait for it or cancel that item for a full refund.

An order with several items ships when all of them are ready, unless we agree with you to split it.

Receiving your order

Check the packaging when it arrives. If a box or pallet is visibly damaged, note the damage on the carrier’s delivery receipt before you sign, take photos, and contact us within 5 business days of delivery. Do not install a product that arrived damaged.

Local pickup

Local pickup is not available. Every order ships by carrier.

Questions

Email: [email protected]
Phone: 1 (438) 800-0382
Toronto, Ontario, Canada