Tripp Lite UPS Services Canada: Maintenance, Repair, Battery Replacement
Full Tripp Lite UPS service across Canada: preventive maintenance contracts, 24/7 emergency repair, RBC and BP-series battery replacement, WEBCARDLX network management, migration consulting to current-generation Eaton. National coverage from our QC hub.
Tripp Lite UPS units in Canada are repaired by UPS Service Canada, which provides 24/7 emergency repair, preventive maintenance contracts and battery cartridge replacement for SmartPro, SmartOnline, SmartRack, OmniVS and legacy BC Pro systems, with technicians dispatched to every Canadian province.
What happens when you call
Triage begins on the first call so the technician arrives with the parts the symptoms point to, and every visit ends with written measurements.
Full Tripp Lite UPS service across Canada, preventive maintenance contracts, 24/7 emergency repair, battery cartridge and cabinet replacement, WEBCARDLX network management, and migration consulting to current-generation Eaton platforms. UPS Service Canada provides UPS service, dispatched from our Canadian warehouse to facilities in every Canadian province. Service for the full Tripp Lite (now part of Eaton) line, SmartPro, SmartOnline, SmartRack three-phase, AVR Series, OmniSmart, OmniVS and the legacy BC Pro installed base.
Our Tripp Lite UPS service offerings
Preventive Maintenance
Annual, semi-annual and quarterly contracts depending on platform. Load testing, battery capacity test, capacitor inspection, fan check, firmware review, alarm-log review, audit-ready written reports. Fits SmartPro and SmartOnline for annual/semi-annual cadence; three-phase SmartRack on quarterly visits per datacenter industry standard.
24/7 Emergency Repair
Rapid dispatch: 1 to 3 h on site in the Montreal area, same day in Quebec City, Toronto and Ottawa. Inverter and PFC faults on SmartOnline and three-phase SmartRack; bypass-stuck and battery-disconnected alarms; SmartPro relay welds and cooling fans; replacement-battery emergencies; communication-lost on WEBCARDLX network cards.
Battery Replacement
OEM-compatible RBC cartridges, BP-series cabinets and 12V SLA packs for the full Tripp Lite range. RBC51, RBC52, RBC53, RBC68, RBC93-2U, RBC94-2U, BP48V60RT3U, BP240V100, RBC005, RBC020 in active stock or quick-order. Ship-to-you across Canada or full on-site service with disposal certificate.
What Tripp Lite UPS systems we service
The complete Tripp Lite line in active Canadian deployment:
- SmartPro, 1-3 kVA line-interactive tower and 2U rack. SMART1500LCD, SMART2200LCD, SMART3000LCD, SMART3000RM2U, SMART750RMXL2U / SMART1500RMXL2U / SMART2200RMXL2U.
- SmartOnline, 1-20 kVA online double-conversion rack/tower. SU1500RTXLCD, SU3000RTXLCD, SU5000RT3U, SU10000RT3U, SU16KRT, SU20KRT, SUINT international variants.
- SmartRack three-phase, 10-80 kVA modular. SU20K3, SU40K, SU60K, SU80K, SUTX battery cabinets, legacy SU60KTV.
- AVR Series, 350-1500 VA desktop UPS with Automatic Voltage Regulation. AVR550U, AVR700U, AVR900U, AVR1000U, AVR1500U.
- OmniSmart, 450-1500 VA line-interactive mini-tower. OMNI500LCD, OMNI650LCD, OMNI1000LCD, OMNI1500LCDT.
- OmniVS, 300-1500 VA basic standby. OMNIVS500, OMNIVS800, OMNIVS1000, OMNIVS1500.
- BC Pro, legacy 350-1500 VA Back-up + Conditioner installed base. Battery replacement and bench repair where economic; migration consulting where not.
Industries we serve
Tripp Lite UPS systems protect Canada’s most demanding power environments. We have direct service experience in:
- Enterprise and colocation datacenters: rack-mount SmartOnline behind individual customer cabinets, three-phase SmartRack at the room level.
- MSPs and managed-service providers: SmartPro 2U rack-mounts standardized across customer racks for board-level isolation.
- Healthcare: hospital core IT, EHR / EMR clusters, PACS imaging, MRI / CT scanner support electronics, lab cold-storage controllers on SmartOnline; clinic front-desk PCs and EMR workstations on OmniSmart.
- Education: K-12 classroom and AV cabinets on AVR / OmniSmart; college and university datacenter rooms on SmartOnline and SmartRack three-phase.
- Multi-site retail and POS: OmniSmart and SmartPro standardized across hundreds of branch locations under bulk deployment programs.
- Industrial and manufacturing: SmartOnline behind PLC racks and SCADA workstations; SmartRack three-phase at the process control room level.
- Telecom, ISP and broadcast: SmartOnline in fiber huts and broadcast control rooms; SmartRack three-phase in central offices and head-ends.
- Government IT: federal, provincial and municipal datacenter racks where tender specifications often call out online double-conversion topology explicitly. See our tender resources.
- Financial services: branch trading desks, regional datacenter pods, regulatory-driven continuity sites.
- SOHO and hybrid workforce: bulk AVR Series and OmniVS rollouts for remote workers, home offices and small businesses.
Migration consulting to current-generation Eaton
Tripp Lite was acquired by Eaton in 2021. For sites running legacy Tripp Lite UPS approaching end-of-service-life, we provide drop-in consulting to current-generation Eaton platforms, OmniVS / AVR → Eaton 3S; OmniSmart → Eaton 5S; SmartPro → Eaton 5SC or 5PX G2; SmartOnline → Eaton 9PX G2 or 9SX; SmartRack three-phase → Eaton 93PM, 93PX or 9395P; BC Pro → Eaton 3S or 5S. Site survey, runtime sizing for the actual current load profile, outlet and breaker mapping, rack rail conversion, decommission and recycling of the legacy unit.
Service areas
On-site service across all Canadian provinces: same day in Montreal, Quebec City, Toronto and Ottawa, and within 24 to 48 hours or on a scheduled date everywhere else. Metro service pages:
Get a service quote within 4 business hours: email [email protected] or call 1 (438) 800-0382.