Terms and Conditions

These terms apply to every order placed on trippliteservicecanada.com. By placing an order, you accept them. Our Shipping Policy, Returns and Refunds policy, Warranty and Privacy Policy form part of these terms.

Who you are buying from

This website and its online store are operated as UPS Service Canada.

Email: [email protected]
Phone: 1 (438) 800-0382
Toronto, Ontario, Canada

Prices and taxes

Prices are in Canadian dollars (CAD) and exclude taxes. Sales taxes (GST, HST, or GST and QST) are added at checkout based on the shipping address. Shipping is extra and is shown at checkout.

Prices can change without notice, for example when exchange rates or supplier costs change. The price that applies is the price shown when you place your order. If a price or description is wrong because of an error, we tell you before shipping, and you can accept the correct price or cancel for a full refund.

Payment

Online orders are paid by credit card at checkout. Card payments are processed by Stripe. We do not store card numbers on this website. The cards and wallets accepted are shown at checkout.

Purchase orders, account terms and bank transfers are not available in the online store. For those, contact us for a written quote.

Products priced at CAD 10,000 or more

Products priced at CAD 10,000 or more before taxes are sold by written quote only and cannot be bought online. Ask for a quote from the product page or contact us, and we will send a written quote that covers freight and delivery details.

Products that show “Request a quote” instead of a price are also sold by written quote only.

Order acceptance

The order confirmation email confirms that we received your order. We may refuse or cancel an order, in whole or in part, for example when an item is unavailable, when a price or description was wrong, or when we cannot verify the payment. If we cancel, we refund what you paid for the cancelled items in full.

Product information and fit

We describe products and their fit from manufacturer data. Check the model number on your UPS nameplate before you order. If you are not sure, send us the model and serial number before you buy. If our product page stated that a product fits your exact UPS model and it does not, our Returns and Refunds policy applies.

Installation and safety

Hard-wired and three-phase equipment must be installed by a qualified electrician. Battery work involves hazardous voltage and stored energy: follow the manufacturer’s instructions. On-site installation, maintenance and repair are separate services, provided under a written quote.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost data, lost production, downtime or lost profit. Our total liability for a product is limited to the price paid for it. Nothing in these terms limits rights you have under consumer protection law that cannot be limited by contract.

Trademarks

Manufacturer names and model numbers are used to identify the products we sell and the equipment they fit. See our Trademark Notice.

Governing law

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. If you are a consumer, you keep the protection of the consumer laws of the province where you live.

Changes to these terms

We may update these terms. The version posted when you place your order applies to that order.